Amy Harrell

Instructional Designer

An experienced Instructional Designer and Educator with over ten years of experience in curriculum development, delivery of instruction, program planning & management, assessment, and continual improvement

Strengths include: 

  • Needs analysis and problem identification
  • Detailed and methodical design approach
  • Application of adult learning theory
  • e-Learning authoring and hosting tools
  • Assessments & data analysis
  • Instructional content development
  • Surveys and assessments
  • Multimedia design principles
  • Self-starter and highly motivated
  • Project management

 

PROFESSIONAL EXPERIENCE

ARAMARK UNIFORM SERVICES — Burbank, CA
Instructional Designer, Feb 2013-present
Member of change management team, providing training and transition support for new business initiatives to 10,000+ employees in both corporate and field settings.

  • Currently developing training plan for multi-year implementation of a new Laundry Business Management system in 100+ market centers throughout the US.
  • Designed and developed training materials (e.g., interactive e-learning, job aids, reference guides, field training guides, web presentations) for technology, productivity, and business growth initiatives.
  • Established department process and standards for instructional design projects.
  • Maintain training development schedules and manage work by outside software and narration consultants.
  • Member of corporate Learning & Development Council

 

INSTRUCTIONAL SOLUTIONS BY DESIGN — Canyon Country, CA
President, Aug 2012-Feb 2013
Consultant in the area of training design and development, specializing in e-learning. Most recent project was developing detailed storyboards for math text digital edition being developed by Houghton Mifflin Harcourt.

 

CALIFORNIA STATE FULLERTON — Fullerton, CA
Graduate Student, Aug 2011-May 2013
Variety of experience working individually and on small teams to apply principles of learning theory to a variety of projects.

  • Masters Project – Scenario-based module to help young students develop skills to act as defenders of victims.
  • Group Project – Project Manager & Developer for Time Management for Online Learners
  • Online Lesson – Group project to design and deliver lesson to online community; facilitating group discussion through lesson resources, individual feedback and final summaries.
  • Instructional Design Wiki – Knowledge base of instructional design topics build by MS-IDT cohort.
  • Gained valuable experience from user perspective with pilot implementation Moodle LMS.

 

TIGERLEAD SOLUTIONS — Los Angeles, CA
Client Services & Training, Oct 2010-Sep 2012
Member of highly regarded client-services team responsible for implementing and supporting users of real estate buyer lead generation and lead management services.

  • Mastered product subject matter to provide support and advanced training to over 500 clients and 5000 users in North America.
  • Identified areas for departmental improvement and created job aids as part of an internal support wiki.
  • Designed and developed user training modules on common topics and best practices as part of an effort to reduce weekly live training webinars and to increase productivity of client services team.

 

SCHOOLCENTER— Carbondale, IL
Software Quality Assurance/Project Management, Jan 2009-Jul 2010
Integral player in the product development and maintenance of a web-based commercial content management system and email product targeted at the K-12 education market.

 

SOUTHERN ILLINOIS UNIVERSITY — Carbondale, IL
Graduate Student, Jun 2007-Dec 2008
Variety of experience working individually and in small groups to apply principles of learning theory to an assortment of identified training needs.

  • Group Project – Contributing designer and developer for Stress Management: Ask Dr V, a prototype scenario-based module created for an area psychologist for use on their stress management website.
  • Online Community Project – Create threaded discussion board – administrating membership, monitoring activity, providing feedback and facilitating group discussion.

 

NEW SIMPSON HILL SCHOOL — Tunnel Hill, IL
Teacher/Technology Coordinator, Aug 2003-Jan 2008
Provided sole leadership and management of the Music and Technology programs for 300 students in K-8 district.

  • Established and instructed curriculum for district’s first offerings of K-7 computer classes.
  • Utilized PowerPoint and Quia.com online class pages to instruct and assess music and computer classes.
  • Designed and developed district’s website, including training and support of district staff.

 

REGIONAL OFFICE OF EDUCATION — Ullin, IL
Technology Coordinator, Nov 1997-Jan 2000
Member of a technology team that supported 19 school districts in the southernmost five counties of Illinois.

  • Secured $140,000 state technology grant for professional development of educators in the region.
  • Organized and implemented yearly professional development for teachers learning technology.
  • Developed and conducted workshops on Grant Writing and Web Site Development.
  • Assisted districts and educators in implementation of technology as informational and instructional tools.

 

MOTOROLA — Chicago, IL
Senior Software Engineer/Software QA Engineer, June 1990-June 1997

WESTINGHOUSE SRS — Aiken, SC
Senior Software Engineer, June 1989-June 1990

MCDONNELL DOUGLAS — St. Louis, MO
Software Engineer, June 1988-June 1989

 

EDUCATION

CAL STATE FULLERTON — Fullerton, CA
Masters of Instructional Design & Technology, with Highest Honors (2013)
-Phi Kappa Phi

SOUTHERN ILLINOIS UNIVERSITY — Carbondale, IL
Graduate coursework in Instruction Design/Technology, with High Honors (2007-2008)
Bachelor of Music, Music Education, with Honors (2003)
Bachelor of Engineering, Electrical Engineering, with Honors (1988)
-Computer Science and Math Minors; David Eddingfield Award for Academic Excellence

 

SKILLS & TOOLS

Skills: PC/Mac Platforms, Storyboarding, User Guide & Job Aid Creation, Recording & Production of Voice-over Narration, UI Design, Multimedia Production, Website Creation & Management, Online Community Management, Project Management, LMS Hosting, Classroom/F2F Delivery, Programming (HTML, CSS, C)

Tools: MS Office (Word, Excel, PowerPoint, Outlook, Publisher, Visio), Wiki Editors, Camtasia, Captivate, Articulate Presenter & Storyline, Audacity, Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver), Snag-It, Moodle & SumTotal LMS, phpBB, Webinar (Citrix & Webex), Workflow/Problem tracking

 

VOLUNTEER WORK

  • Global Giveback Volunteer Project (May-Aug 2014) – Designed and developed account software elearning module for Pact, a worldwide non-profit organization.
  • Aramark Global Volunteer Day (19 Mar 2014) – Participated in corporate-sponsored work day to rejuvenate a Los-Angeles area Salvation Army community center by painting activity areas used by underserved children to participate in sports and music lessons.